Remote Customer service Jobs • Digital Strategy

As a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our North American markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts and the business impact of our solution is in line with the clients’ business objectives.

You will support our clients in their digital training strategy through the 360Learning platform, leading the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software. Your main goals will be to ensure the renewal of contracts, ensure the business impact of our solution is in line with the client’s business objectives, work closely with the EMEA account management team to ensure client KPIs are met, and create and develop processes to handle a one-to-many approach, reporting and communication processes.